Welcome to the FAQ page!
This page has been designed to assist our customers with questions that have been asked on a regular basis, ranging from general to specific. To locate a question/answer easier, they are listed below by the following categories:
If you have a question that is not listed on this page, please contact us by phone: 877.684.6464 or email your question to our customer service department and a representative will respond to you directly. Product literature, wiring diagrams and other documents are available for download in Adobe Acrobat PDF format from the Library page. If you do not have the latest version of the Adobe® Reader® software and are unable to open these documents, click here, Adobe Acrobat Reader to download the latest free version of software.
Questions & Answers
Q1. What product series is identified as “DKJ-Y1” ?
A This is a 24 series panel mount time switch, typically used in equipment where a process is required to stop after a specified time, such as: food service, laboratory, or medical equipment and even paint shakers! Please note: as of January 2009, we no longer offer this product.
Do you have additional questions about this product? Please contact an Inside Sales Specialist by phone: 860.291.8402; fax: 860.610.09897; or email customer service. If you are calling within the US or Canada, use our toll free number: 877.684.6464.
Q 2. Is there a “minimum order charge”?
A Yes. M.H. Rhodes products factory minimum order charge is $200.00. Cramer products factory minimum order charge is $350.00. For smaller orders, we recommend contacting any of our distributors listed on the Distributor page. Distributors, please contact your M.H. Rhodes Cramer Customer Service Representative.
Q 3. How do I place an order?
A We have several options available to our customers! To place an order directly with the factory, please contact an Inside Sales Specialist by phone: 860.291.8402; fax: 860.610.09897; or email customer service. If you are calling within the US or Canada, use our toll free number: 877.684.6464.
Otherwise, we recommend contacting our distributors listed on the Distributor page.
Q 4. Can you ship my order any earlier?
A Occasionally we are able to ship orders earlier!
Please contact your Inside Sales Specialist by phone: 860.291.8402; fax: 860.610.09897; or email customer service. If you are calling within the US or Canada, use our toll free number: 877.684.6464.
Q 5. Do you sell spare parts?
A No, we do not sell spare parts from the factory.
Q6. Is there an engineering fee to resurrect an obsolete product?
A Yes. Fees will vary depending upon the part number/product. Typically, a part number that has been deemed “obsolete” has been removed from our standard product offerings due to reduction in customer request and/or manufacturing feasibility.
Q 7. What is the warranty policy on your products?
A Our standard product warranty policy is one (1) year from date of shipment. Please reference the “Warranty” section on page two of our Terms and Conditions of Sale document.
Q 8. Is my product still under warranty?
A The date code is located on the timer or motor label. Please reference the Manufacturer Date Code chart below for letter/month correlation.
Not sure – not a problem! An Inside Sales Specialist will be happy to assist you. Please contact us by phone: 860.291.8402; fax: 860.610.09897; or email customer service. If you are calling within the US or Canada, use our toll free number: 877.684.6464.
Q 9. Which products are NEMA rated?
A NEMA ratings are “manufacturer determined” based on design and testing. Currently, the products we offer are Cramer AC and DC Hour Meters; model numbers 635 and 636.
When not installed, models 635 and 636 are rated as a NEMA 1 enclosure type; safe for handling and keeping dirt out. Though completely safe from electrical contact, are not watertight. However, when models 635 and 636 are installed into a panel of an enclosure, the front bezel of the hour meter provides NEMA 5 protection for that enclosure. This means the bezel would be dust-tight and drip-tight for the inside of the enclosure.
Q 10. Which products are UL/cUL/CE approved & RoHS compliant?
A Only certain products require these approvals. Please reference the Approved Products Chart below.
Q Can I place an order with the factory for only one or two pieces?
A Certainly! However, please reference our minimum order charge. We recommend contacting one of our distributors listed on the Distributor page for assistance.
Q Do you have a replacement for………..?
A Our products have been manufactured and sold since 1933! In an effort of continuous improvement, we provide the most current revision of our products to our customers including replacement products.
Depending upon the product you need, our Inside Sales Specialists will be happy to assist you. Please contact us by phone: 860.291.8402; fax: 860.610.09897; or email customer service. If you are calling within the US or Canada, use our toll free number: 877.684.6464.
Q What is your equivalent to ….....?
A Depending upon the product you need, please contact an Inside Sales Specialist by phone: 860.291.8402; fax: 860.610.09897; or email: customer-service@mhrhodes.com. If you are calling within the US or Canada, use our toll free number: 877.684.6464.
Q What does the optional “HOLD” feature mean and which products have it?
A The optional “HOLD” feature, found on the 24, 70 and 93 Series timers, means these products have “Manual Override” capabilities. When the manual override is used, the timer does not automatically count down to turn off the appliance.
A The 42E Series fan/light timers are UL certified for use only in a two-way circuit. A PDF copy of the product specific 42E installation instructions with wiring diagram can be found on the Library page.
A The 42 Series time switch is not rated to control fluorescent lighting.
However, the 42E02 fan/light time switch recently received UL/cUL approval for use to control fluorescent lighting with electrical ratings of up to 200VA-120VAC (electronic ballast).
A Yes! They can be found on the “Library” page or download the PDFs here: 88030; 88M1724T and 88P120.
A The alternate is our 93 Series time switch. The 93-series time switch comes complete with white and ivory dials and knobs. (Switch/trim plates are not included.) The 93-series timers do not come with an oversized plate. This product brochure is available on the “Library” page in PDF format.
A No, they are not compatible. The 90 Series wall plates were cut “off-center” and the 93 Series plates are cut “on-center.”
A Both time switches are essentially the same except for the few differences listed below. They belong to the same UL file listing and are subject to the required regular testing.
1. Identical ratings; except the 93 series is also rated for 1 HP-250 VAC.
2. The 93 series is DPST with one (1) normally open and (1) normally closed circuit while the 90 series uses Load 1/Line 1 (N.O.) circuit for identical operation.
3. The 93 series wiring is from the side as opposed to the 90 series from the back
4. The 93 series knob shaft is centered the 90 series off-center knob shaft
5. The 93 series overall depth is ~1.21 inches as opposed to the 90 Series at ~1.85 inches
6. The 93 series has a 310 degree wind as opposed to the 90 series with a 360 degree wind
A No, the 98 Series timer has been discontinued. However, we do offer replacement timers depending upon the application.
Please contact an Inside Sales Specialist to discuss your requirements by phone: 860.291.8402; fax: 860.610.09897; or email: customer service. If you are calling within the US or Canada, use our toll free number: 877.684.6464.
A Depending upon the product you need, please contact an Inside Sales Specialist to discuss your needs, by phone: 860.291.8402; fax: 860.610.09897; or email: customer service. If you are calling within the US or Canada, use our toll free number: 877.684.6464.
Please note: Fees may apply on sample orders.
A Yes. Please contact an Inside Sales Specialist by phone: 860.291.8402; fax: 860.610.09897; or email: customer service. If you are calling within the US or Canada, use our toll free number: 877.684.6464.
A Absolutely! One of our Inside Sales Specialists would be more than happy to discuss your specific requirements to be sure you are purchasing exactly what you need!
Please contact us by phone: 860.291.8402; fax: 860.610.09897; or email: customer service. If you are calling within the US or Canada, use our toll free number: 877.684.6464.
A There is no “wiring diagram” document available. The Cramer Hour Meters (ETIs) are wired parallel to the load; similar to installing an indicator light. We do provide a PDF of mounting instructions here, they are also available on the Library page.
A We no longer carry water proof timers in our product lines.
A Yes. The following products are manufactured and assembled in our CT based facility:
19 Series mechanical timers
20 and 22 Series bell timers
70 Series panel mount time switch
Models 105, 107 & 113 AC permanent magnet motors
Model 800 DC permanent magnet motors
Model 635 & 636 hour meters (ETI’s)
Model C10 & C11 motorized cycle timers
And, the following products are assembled in our CT based facility:
56 Series bell timers
78 Series time switches
Model 800 DC permanent magnet motors
Model 6100 AC Hysteresis motors
A Our standard is by looking at the motor with the shaft facing you as noted in the image below. The label on the other side of the motor will have the following information: CW for clockwise or CCW for counter clockwise. There is no other visible sign of rotation direction.
A The following time switches are Tungsten rated:
42 Series Time Switch: 500 W, 120 VAC
42E Series Time Switch: 500 W. 120 VAC
93 Series Time Switch: 7 Amp, 125 VAC
Packaging
A Depending upon the product, case quantity will vary.
For specific product packaging information, please contact an Inside Sales Specialist by phone: 860.291.8402; fax: 860.610.09897; or email: customer service. If you are calling within the US or Canada, use our toll free number: 877.684.6464.
A Depending upon the product, we offer both individual and bulk packaging to meet our customers’ requirements.
For specific product packaging information, please contact our Inside Sales Specialists by phone: 860.291.8402; fax: 860.610.09897; or email: customer service. If you are calling within the US or Canada, use our toll free number: 877.684.6464.
Distributors or Representatives
A Yes, Both for customer convenience! Distributors with contact information are listed on the Distributor page.
